Returns PolicyIf the purchased goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 652 198.
If you notice any damage to the goods please notify us ASAP. We recommend you thoroughly inspect the purchased goods at the time of delivery. If you notice any damage to the goods within 24 hours of receiving delivery please notify Kitchen Appliances Australia immediately. You will be required to provide evidence of damage such as digital photos.
If for any other reason you need to return an item please call Kitchen Appliances Australia customer service on 1300 652 198 within 5 business days of receiving delivery.
If your goods remain boxed and unopened you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Kitchen Appliances Australia does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
We will arrange for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be applicable to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to Kitchen Appliances Australia and have been inspected by a member of our team. Refunds will be made by the same method of payment used for the purchase. We are unable to accept return of any goods that you have attempted to install or have used.